Integrated IT Management
IT
often gets its needed attention only when systems break down, applications
do not work or the performance remains behind expectations.
But IT’s value
contribution goes far beyond ensuring reliable systems and running
applications. Particularly in the financial services industry, IT is an
enabler for process and product innovations. In order to determine IT’s
value contribution adequately, it must be measured against clearly defined
objectives and
managed holistically. Therefore, an integrated approach comprising
meaningful key performance indicators, a powerful management tool and an
institutionalized improvement process is required.
Due
to numerous consulting assignments in the financial services industry, METIS
Management Consulting GmbH is very familiar with the challenges of effective
and efficient IT management. By drawing upon our client experience, we
developed a method that measures the performance of the IT organization and
supports the effective IT management. The solution has three elements which
ideally should be combined although the elements can be implemented as
single optimisation initiatives as well:
- Key performance indicators: development of a few well-balanced and meaningful KPIs measuring the IT performance and facilitating root cause analysis
- Management tool: implementation of a cost effective management information system (Management Cockpit of BestPractice AG) consolidating all relevant IT information, providing a holistic view allowing for individualised analyses and reports
- Institutionalised improvement process: initiation of a continuous improvement cycle which triggers optimisation measures drawing on state-of-the-art management methods
An implementation of these three elements provides the IT organisation
with a lean but powerful system-based solution, which clearly delivers
superior value to the Chief Information Officer and/or IT executives.
The presentation “Integrated IT Management” describes the elements of
our approach in greater detail.
For further information please do not hesitate to contact:
Dr. Thomas Ruppelt
Phone: +49 89-520389-27
Telefax: +49 89-520389-29
Email: t.ruppelt@metis-mc.com